Booking Guide

Important Information

BOOKING POLICY
Aesthetics Julie Edwards requires a booking fee to secure any and all appointments. This is redeemable against the price of treatments.  However, it is not refundable.

CONSULTATIONS
All new clients must have an initial consultation with their chosen practitioner. The booking fee is redeemable against future treatments. It is not refundable in any circumstances.

CANCELLING
If you choose to cancel your appointment you will forfeit your booking fee so please be sure that you are serious about attending for consultation before you book. You may reschedule your appointment without forfeiting your booking fee by giving us at least 48 hours notice.

We understand that appointment changes are sometimes required, but as we still need to pay our business costs, we are unable to make any exceptions to this rule

RESCHEDULING
Changes to appointments must be advised at least 48 hours in advance to avoid forfeiting your booking fee. Should you change or cancel your appointment giving less than 48 hours’ notice of the appointment time or you do not show for your appointment at the booked time, the booking fee will be forfeited.

PAYMENT
We accept Debit Card, Credit Card, Paypal, Bank transfer or cash.

COURSES OF TREATMENTS
All courses are valid up to 6 months unless stated differently by your Practitioner or Therapist.

Courses, once booked, are non-refundable, but any excess treatments from the course may be transferred to another treatment of the same price, used against a product purchase, exchanged for gift vouchers (valid for 6 months) or transferred to a friend for use within the original six month period of your treatment course.

COMPLAINTS
In the event that you are dissatisfied with treatment you must attend a review appointment to discuss this with your practitioner. We do not offer refunds on any treatments.

MOBILE PHONES
Please switch your mobile phone to silent during treatments for the comfort of other clients.

ETIQUETTE
Please arrive in good time for your appointment. The first time you visit Aesthetics Julie Edwards you will be required to complete some Client Consultation forms. Please allow additional time of approximately 15 minutes for this.

If you realise you are running late for your appointment, please message or call ahead to advise of an estimated time of arrival.  Please note that any late arrivals will only be treated within the original treatment time slot.  This is to avoid delays to subsequent clients.

BABIES, CHILDREN & PETS
We regret that no babies, children under 12 or pets are allowed in the treatment room at any time due to liability.

SMOKING
Smoking, including e-cigarettes and vapes, is prohibited within the building.

 

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